Refund & Reimbursement

Refund Policy

At Proshield, we strive to provide the best cyber security services to our clients. If you are not satisfied with our services, you may be eligible for a refund under the following conditions:

• Refund requests must be made within 14 days of service purchase
• Services must not have been utilized beyond initial consultation
• Refunds will be processed within 7-10 business days
• A 10% processing fee may apply for certain services

Reimbursement Policy

In cases where our services fail to meet guaranteed security standards resulting in financial loss, clients may be eligible for reimbursement:

• Reimbursement claims must be filed within 30 days of incident
• Proper documentation of losses must be provided
• Maximum reimbursement is limited to the amount paid for services
• Claims will be investigated by our security team

How to Request

To request a refund or reimbursement, please contact our customer support team with:

• Your service contract number
• Detailed reason for request
• Any supporting documentation
• Preferred method of refund